Accessibility statement for Knowledge Base+

This accessibility statement applies to the KB+ website at https://www.kbplus.ac.uk/kbplus7

The website is run by Jisc. We want as many Jisc members who want to use the service to be able to use this website. However, we are aware that there are a number of accessibility issues with the website. Our aim is to retire the KB+ application in 2021 and integrate the functionality with another service, Licence subscriptions manager, which is accessible.

For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know many parts of this website are not fully accessible:

  • Most of the PDF documents are not fully accessible to screen reader software
  • Older video streams do not have captions
  • Some of our lists are not structured properly for use by accessible technologies
  • The choice of colours means that sometimes there is not sufficient contrast on pages to enable text or other elements to be clearly seen
  • We have not always provided alternative text for an image
  • Not all our links have discernible text, so it is not always clear to you if you need to visit a link
  • Some of our pages and documents lack title elements which hinders navigation
  • We have not always provided a language attribution
  • Not all attribute values are unique which causes problems for assistive technologies trying to present content
  • Some of our forms lack labels which hinders navigation

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact help@jisc.ac.uk (quoting KB+ in the subject line).

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS)

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Jisc is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Content

Some pages do not have titles that describe topic or purpose. This fails WCAG 2.1 success criterion 2.4.2 Page titled – Level A.

Some pages do not have a language statement. This fails WCAG 2.1 success criterion 3.1.1 Language of page.
Some of the pages have insufficient contrast between the background and foreground elements. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum)-Level AA.

Some of the pages have duplicated ID attribute values which causes problems for assistive technologies. This fails WCAG 2.1 success criteria 4.1.1 Parsing – Level A

Issues with PDFs and other documents

Some of our PDFs do not have a title element to aid navigation. This fails WCAG 2.1 success criteria 2.4.2 Page titled – Level A

Issues with interactive tools and transactions

Some of our forms lack labels to aid navigation. This fails WCAG 2.1 success criteria 4.1.2 Name, role, value- Level A and 1.3.1 Info and Relationships – Level A

Disproportionate burden

Due to plans to retire the Knowledge Base+ website in 2021 and integrate website elements with another website, Licence subscriptions manager, we feel it would be a disproportionate burden to fix all of the accessibility issues at the same time as redeveloping the website functions elsewhere.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Some of our PDFs support the provision of our services. For example, we have PDFs with information on how users can use our services. By early 2021, we plan to either fix these or replace them with accessible alternatives.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the use cases documents. Some of our older videos do not have captions so are also non-compliant.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our plan is to retire the Knowledge Base+ website in 2021 and integrate website elements with another website, Licence subscriptions manager. The current accessibility issues will be resolved through developing accessibility compliant elements on the new website throughout 2021.

Preparation of this accessibility statement

This statement was prepared on 16 September 2020. This statement is reviewed when new content or features are added.

This website was last tested on 16 September 2020. The test was carried out by Knowledge Base+ service team using Axe web accessibility software from Deque Systems Inc.

We used this approach to deciding on a sample of pages to test: we chose typical pages of each type (home page, guides, different modules in the service, and so on), and we chose individual unique pages.

Content modified from the GOV.UK accessibility statement - used through the Open Government Licence v3.0.