Privacy Policy

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This page answers some important questions about how we collect, use and protect your personal details. By visiting, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of personal information

Any personal information provided to or to be gathered by us is controlled by the JISC Content Procurement Company Limited (which trades as JISC Collections), Brettenham House, Ground Floor, 5 Lancaster Place, London, WC2E 7EN, United Kingdom. JISC Collections is registered as a data controller with the Information Commissioner’s Office with the Registration Number Z9546606 in compliance with the Data Protection Act 1998.

What personal information about our members do we gather?

The information we learn from members and other users helps us personalise and continually improve your experience of using our website. We use the information communicate with you, update our records and generally maintain your accounts with us. We also use this information to improve the user experience, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical or other functions on our behalf. Here are the types of information we gather.

  • information you give us: we receive and store any information you enter on our website, contact details, details of institutional subscriptions and licences. We use the information that you provide to deliver the service as well as responding to your requests, creating system generated emails, improving our website, and communicating with you.
  • automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Examples of the information we receive are provided.
  • information from other sources: we might receive information about you from other sources and add it to your account information.

What about cookies?

Visitors to our websites

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our main website ( We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and explain what we intend to do with it.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual for that device.

To opt out of being tracked by Google Analytics across all websites, please visit

Please be aware that restricting cookies may impact on the functionality of the website and your user experience.

Use of cookies by JISC Collections

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

KBPlus website (http://*

Application Cookie JSESSIONID This cookie is used by the J2EE web application and is required for the correct functioning of the website and is used when storing the user’s session within the application This cookie is deleted when you close your browser.
Shibboleth Login _shibsession_xxxxx Handling the user’s shibboleth session.
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and help us improve the site. The cookies collect information in anonymous form, including the number of visitors to the site, where visitors have come to the site from and what pages they have visited.

Do we share the information we receive?

We do not sell, trade or rent information on our members to any third parties.

Librarian tools:

We may from time to time share institutional identification records such as Ringgold Id, IP address range, UK Access Management Federation IdP ID that are stored in Your Account with our project partners who are developing librarian tools such as Journal Usage Statistics Portal (JUSP), Electronic Licence Comparison & Analysis Tool (ELCAT) and the Entitlement Registry to enhance the user experience. We do not transfer or share any personally identifiable information.

How secure is information about me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. Please refer to user help for more information.

What about links to other websites?

Our site may include links to other websites. We do not provide any personally identifiable customer information to third party websites.

These third party websites, or companies working on their behalf, sometimes use technology to send (or "serve") the links that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their links. We do not have access to or control over cookies or other features that they may use, and the information practices of these third party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.

What information can I access?

We give you access to a broad range of information about your account and your interactions with our website for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

What choices do I have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to take advantage of other features on the site such as your User Profile.
  • You can add or update certain information on pages. When you update information, we usually keep a copy of the previous version for our records.
  • If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of our website and orders placed with us and it is your responsibility to review them for changes.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add–ons, such as Flash cookies, by changing the add–on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the essential features on our website, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Basket, proceed to Checkout, or use any products and services that require you to Sign in.

Can I find out what personal information JISC Collections holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information JISC Collections holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, Ground Floor, Brettenham House, 5 Lancaster Place, London, WC2E 7EN (Email:

Notices and revisions

If you have any concern about privacy at, please email us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of member information collected in the past without the consent of affected members.

This privacy notice was last updated 9 August 2012.